Refund policy

At Theme Ignite, we strive to deliver high-quality WordPress themes. Due to the digital nature of our products, we encourage customers to review product demos and documentation before purchasing.

Eligibility for Refunds

Refunds may be considered under the following conditions:

• The product is completely non-functional and our support team is unable to resolve the issue
• The product does not match the description provided on the website

Refund requests must be submitted within 7 days of purchase.

Non-Refundable Situations

Refunds will not be issued if:

• You change your mind after purchase
• The product is incompatible due to third-party plugins, hosting limitations, or WordPress versions
• You lack the technical knowledge to use the theme
• You request a refund after downloading and using the product extensively
• The refund request is made after the eligible refund period

Refund Process

To request a refund, please contact our support team at support@themeignite.com with your order details and reason for the request. Our team will review your request and respond within a reasonable timeframe.

Chargebacks

Initiating a chargeback without contacting support may result in immediate termination of your license and access to our products.

Policy Updates

Theme Ignite reserves the right to update this Refund Policy at any time without prior notice.